Order Cancellation Policy

Spanroomes (hereinafter referred to as “I” or “we”) manages an online store and supports the ability for customers to request cancellation in accordance with the terms below. This policy applies to orders placed through our online store.

1. Conditions for Cancelling an Order

An order may be cancelled when:

• The parcel has not yet been dispatched

• The request is made by the purchaser using matching order details

• Sufficient information is provided for verification
  If the order has already been shipped, cancellation may not be available and you may proceed under the return and exchange policy instead.

2. Steps to Request Cancellation

If you need to cancel an order, please follow the steps outlined below:

1. Contact us through email or telephone to request cancellation, and include your order number, proof of payment, and any relevant order details;

2. Our support team will review the request, and if approved, we will notify you using the contact details you provided and arrange the refund.

3. Refund Information

Once cancellation is confirmed, we will process the refund within 1 to 3 business days.
Refunds will be returned to the original method of payment, such as a bank card, Visa, MasterCard, or similar.

4. Contact Details

If you wish to request cancellation or discuss the status of your order, you may reach us using the details below:

Address: 23 Dorsey Rd Apt D, Newport News, VA 23606-2728, US
Phone: +1 (917) 216-6427
Email: service@spanroomes.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)