Terms of Service

Spanroomes (hereinafter referred to as “I” or “we”) operates an online store and provides access to purchasing, order management, and customer support services. This Service Policy applies to all activities conducted through our online store.

1. Introduction and Scope

This policy governs the terms of use of our online store, including browsing, order placement, customer support requests, and communication. By using the store, you acknowledge and accept the provisions described in this policy.

2. User Accounts and Website Use

You may browse and make purchases with or without creating an account.
Account users are responsible for maintaining accurate information and safeguarding account access credentials.
We reserve the ability to update or maintain our online store platform to ensure service availability and proper functioning.

3. Products, Stock and Pricing Information

Each product includes a description, current availability, and pricing on the online store.
We may update product details or pricing without prior notice, and listed information should be treated as current as displayed.
If an item becomes unavailable after an order is submitted, we may contact you to discuss alternate arrangements.

4. Orders and Payment

An order is considered placed once we receive purchase confirmation through the checkout page.
Payment must be completed successfully prior to order processing.
We may contact you to confirm details required to complete fulfillment.

5. Shipping Policy

Orders typically require 1–3 business days to prepare for dispatch after payment.
Delivery services are offered within Australia only, and most parcels arrive within 6–10 business days, subject to courier handling and delivery location.
Shipping fees are included for all orders and no additional delivery charges will apply.
Further information may be reviewed in our Shipping Policy

6. Order Cancellation Policy

Orders may be cancelled prior to dispatch.
To request a cancellation, contact us with your order number and payment confirmation details.
Once cancellation is verified, refunds will be processed within 1–3 business days and returned to your original payment method.
Additional information is available in our Order Cancellation Policy

7. Return & Exchange Policy

Returns and exchanges are available within 45 days of delivery, subject to eligibility requirements such as incorrect delivery, item issues, or other accepted grounds.
To initiate a return or exchange, contact us with your order details and supporting information.
Approved refunds are issued within 1–3 business days after the returned item has been received and reviewed, and the amount will be processed using the original payment method.
Approved exchanges will be prepared and dispatched within 1–3 business days following item inspection.
See full terms in our Return & Exchange Policy

8. Disputes and Resolution

If a disagreement arises concerning the interpretation or application of this Service Policy or related activities involving our online store, customers are encouraged to contact us for review so the matter can be addressed based on the applicable policies and service terms.

9. Privacy and Data Protection

Personal data is collected to facilitate purchasing, communication, delivery, and customer support.
Data handling, control options, and user rights are described in our Privacy Policy, which outlines how information may be accessed, corrected, or removed.

10. Intellectual Property

All material displayed on our online store, including descriptions, visual elements, layout, and related content, is provided for personal browsing and purchasing use.
Copying or distribution without permission is not allowed.

11. Limitation of Responsibility

We strive to provide accurate product information and dependable services.
We are not responsible for issues caused by delivery carriers, system maintenance periods, or incorrect shipping information submitted through the checkout process.

12. Modifications to This Policy

This Service Policy may be revised occasionally to align with operational improvements or service developments.
Once changes are published on this page, continued use of the site indicates acceptance of the updated terms.

13. Contact Information

You may contact us with any inquiries related to this policy using the following details:

Address: 23 Dorsey Rd Apt D, Newport News, VA 23606-2728, US
Phone: +1 (917) 216-6427
Email: service@spanroomes.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)